Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. 166 0 obj
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Contact us and we’ll put you in touch with the terminal manufacturer. 0000002005 00000 n
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If the terminal connects to the Internet with a phone line or Ethernet cable, make sure other devices on your network can connect to the Internet over the same connection type you are using with the terminal. Ingenico Portable: IWL251 / IWL252 Take the terminal off charge > Hold down the YELLOW clear key AND the FULL STOP key at the same time to switch off the terminal > Leave for 10 seconds > Hold down the GREEN enter key to power on > Main menu should be displayed > Insert any credit or Debit card and test a 1p transaction sale > If the problem persists, please call the Customer Helpdesk on 0000015479 00000 n
Once off, hold the enter button until the terminal powers on. 0000008110 00000 n
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For the iWL 220, power cycle the terminal and then re-pair the terminal to the base. 0000008222 00000 n
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Unplug and replug all cables from and to the terminal or terminal base. liFT TaBs To oPEN. Contact customer support 01908354500 Contact our sales team 01908359190 • Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible. 0000005728 00000 n
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Some of the most common issues and how to sort them are listed below. 0000001715 00000 n
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The iCT250 is the innovative payment solution that’s so smart, it stands alone. ‘CALL 01224 980468’ message displaying on your terminal? 0000000756 00000 n
How to resolve the FAILURE ON ALL COMS error message, How to configure the communication priority order, Power cycle the terminal. 0000014964 00000 n
Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. There are a few common resolutions to this issue.
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Download the documentation related to the Ingenico Move/5000 and get the most out of it. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.
Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). Check that the terminal’s communication priorities are set properly. 144 0 obj
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power supply. Terminal playing up? Press and hold the. If you are using a phone line with the terminal and you need to contact Zomaron support, make sure you use a different phone line to contact Zomaron support. 0000002480 00000 n
Check all cables are firmly connected or battery pack is firmly in place. <<1E619895BA011D4AA20D065435688855>]/Prev 1217507>>
Wall mounted power supply unit Cable connection for the telephone network iCT220/iCT250 terminal User guide Desktop power … It accepts all existing forms of electronic payment – including NFC/contactless, EMV, and magstripe – unrestricted by any other POS limitations because it operates with or without a cash register or POS system interface. Terminals iCT250 — Connecting optional PIN pad to terminal Steps 1 | | | | remove cable cover plate 2 Connect USB cable 3 Snap off Magic Box spacer 4 Reattach cover Step 1 remove cable cover plate With the terminal power unplugged, remove the plate on the underside . The FAILURE ON ALL COMS error message is a generic error message.
Copyright © 2019 Paymentsense Ltd. All rights reserved. Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. Step-by-step guide to setting up the Ingenico iCT250 card machine & performing basic functions: Sale, refund, contactless sale & end of day report. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. covering the cables. %%EOF
hެTmHSQ~w���V�nM#�Ӥ���hs�0�Tеe��t Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. and Elavon. For the Ingenico IWL220 Bluetooth units, you should unplug the power from the communication base as well as the handheld terminal. No worries. startxref
Contact us and we’ll put you in touch with the terminal manufacturer. 0000009580 00000 n
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L����WqE��{:l��6¹C7. Do not use any other power supply. Once off, hold the enter button until the terminal powers on; Try the transaction again; Alert irruption message on terminal. 0000002594 00000 n
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For more information, refer to. V�>`e�5*n.?fX�fa5-�E��Y �,�ED Unplug power, wait for ten seconds and then reconnect. 0000004857 00000 n
If you see the FAILURE ON ALL COMS error message, try any of the following: Please note: If you continue to experience this issue, contact Zomaron support. 0000075346 00000 n
Internet Connections – Static IP vs.
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Paystone is the trademark property of Zomaron Inc., all rights reserved.
Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. • Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be used.
The power supply unit provided with your equipment is specially designed for Ingenico iCT220/iCT250 terminals. 0
This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals. Any reference to Paystone in any term is inclusive of all its subsidiaries and affiliates as applicable, including Zomaron Inc., DataCandy Inc., and Givepoint Inc. Paystone is a Registered MSP/ISO of the Canadian branch of U.S. Bank N.A. Dynamic IP When first connecting your credit card machine to an internet connection, make sure that you have dynamic IP network available so that the machine can get a connection automatically. Turn off EPOS integration (standalone mode). 0000007799 00000 n
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